Hello! I’m Bill Bergstrom
I have been proudly leading digital delivery and ops teams in civic tech since 2018, including at two Digital Services Coalition (DSC) companies, and I’d love to talk more about how I would use those experiences, plus a raft of corporate consulting expertise, to contribute to your mission.
Life is too short to not make a big difference day-to-day, or work with people you don’t trust and respect. So, I will always work hard to create great work, bring great people together, develop great working environments, build great partnerships, and foster a mutual kindness across the board.
Serve as the Senior Program Manager for Ad Hoc at HHS Centers for Medicare & Medicaid Services (CMS), leading a Medicare.gov team of 30 on Medicare Coverage Tools and enrollments, including the Medicare Plan Finder; as well as a 10 person team on Medicaid's DataConnect program
Scrum Master and Project Manager for 5+ (on average) Fortune 500 software implementation teams at a time, which included contract negotiation, client relations, team development, work breakdown, budgeting, product delivery and operations. Trained our clients' teams on how agile/scrum can work specifically in their organizations with their own teams. Ultimately, I served over 40 clients.
Managed a short-term program for the analysis/recommendations on a portfolio of 3 critical federal systems in the Wildland Fire space for the Forest Service (USDA), BLM, Dept of the Interior (DoI), and the Bureau of Indian Affairs (BIA), as well as other state and local agencies that conduct wildland fire activities. These systems included the National Interagency Fire Center (NIFC) warehouse inventory system, their primary dispatch system, and the core incident command software for managing wildland fire incidents on site.
Managed a short-term program for the analysis/recommendations on a portfolio of 3 critical federal systems in the Wildland Fire space for the Forest Service (USDA), BLM, Dept of the Interior (DoI), and the Bureau of Indian Affairs (BIA), as well as other state and local agencies that conduct wildland fire activities. These systems included the National Interagency Fire Center (NIFC) warehouse inventory system, their primary dispatch system, and the core incident command software for managing wildland fire incidents on site.
Was independently contracted to manage elements of an e-commerce product refresh for the Life Sciences and Chemical Analysis division at Agilent Technologies, including implementation of an Oracle ATG store, Endeca search engine and general organizational needs of the PMO as the project evolved.
Directed development, release and support projects within the Life Sciences and Chemical Analysis units, which made up 1/2 of Agilent's web presence - over $120M annually Acted as liaison between IT and eCommerce team, and was the primary point of contact for escalations; Monitored site and infrastructure performance and reported to executives; Managed offshore vendor organizations.
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